Cancellation and Refund Policy
At Raya.co.in, we aim to provide the highest level of customer satisfaction. We understand that circumstances may arise where you need to cancel your order or request a refund. Please familiarize yourself with our refund and cancellation policy outlined below:
Cancellation Policy: a. Cancellation Requests: We accept cancellation requests for orders as long as the request is made before the order has been shipped. To cancel your order, please reach out to our customer support team as soon as possible, providing your order details. b. Order Shipment: Once an order has been shipped, it cannot be canceled. In such cases, you may refer to our return policy for further assistance.
Refund Policy: a. Eligibility for Refunds: Refunds are applicable in the following scenarios:
- Order Cancellation: If you cancel your order before it is shipped, you will be eligible for a full refund.
- Damaged or Defective Products: If you receive products that are damaged or defective, you may request a refund.
b. Refund Process: To initiate a refund, please contact our customer support team with your order details and a description of the issue. We may require supporting evidence such as photographs of the damaged or defective products. Once your refund request is approved, we will process the refund using the original payment method used during the purchase.
c. Refund Timeframe: The time required to process a refund may vary depending on your payment provider. Please allow up to [X] business days for the refund to be reflected in your account.
- Return Policy: a. Return Eligibility: We do not accept returns for perishable items such as flowers. However, if you receive damaged or defective blossom jewelry, please contact our customer support team within [X] days of receiving your order, and we will assist you in resolving the issue.
b. Return Process: To initiate a return for damaged or defective blossom jewelry, please contact our customer support team with your order details and a description of the issue. We may require supporting evidence such as photographs of the damaged or defective items. Our team will guide you through the return process and provide further instructions.
- Refunds or returns for reasons other than damage or defects will be assessed on a case-by-case basis at our discretion.
- Refunds or returns will not be entertained for products that have been used, altered, or tampered with.
- Return shipping costs for damaged or defective items may be covered by us, depending on the specific circumstances. Our customer support team will provide instructions regarding return shipping.
We recommend that you carefully review your order before making the final purchase. If you have any questions or concerns about our refund and cancellation policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Raya.co.in.