Shipping and Delivery Policy
At Raya.co.in, we strive to provide a seamless and hassle-free shipping and delivery experience for all our customers. We understand the importance of receiving your flowers and jewelry in a timely and pristine manner. Here’s an overview of our shipping and delivery policy:
Shipping Locations: We currently offer shipping services within India. We are continuously working to expand our shipping capabilities to reach more locations, and we appreciate your patience and understanding.
Processing Time: Once your order is placed, our team begins processing it promptly. The processing time may vary depending on the availability of the products and the volume of orders received. We make every effort to ship your order as quickly as possible while ensuring the quality and freshness of the products.
Shipping Methods: We partner with trusted logistics providers to ensure reliable and secure shipping. The shipping method used may vary based on factors such as the destination, product type, and delivery requirements. We strive to select the most suitable shipping method to ensure your order reaches you in the best possible condition and within the estimated timeframe.
Estimated Delivery Time: The estimated delivery time will depend on various factors, including the shipping destination and the selected shipping method. We provide an estimated delivery timeframe during the checkout process, allowing you to have an idea of when to expect your order. Please note that unforeseen circumstances, such as natural disasters or logistics delays, may occasionally impact the delivery timeframe. Rest assured, we will do our best to keep you informed and minimize any potential delays.
Delivery Charges: Shipping charges may apply to your order and will be calculated during the checkout process. The shipping fee is based on factors such as the weight and dimensions of the package, as well as the shipping destination. We strive to offer competitive shipping rates while ensuring that your order is delivered safely and efficiently.
Tracking Your Order: We understand the importance of staying informed about the status of your order. Once your order is shipped, we will provide you with a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment and estimate its arrival.
Packaging and Quality Assurance: We take great care in packaging our products to ensure they are well-protected during transit. Our flowers are carefully packed to preserve their freshness and appearance, while our blossom jewelry is securely packaged to prevent damage. We have stringent quality assurance measures in place to maintain the integrity of our products from our facility to your doorstep.
Delivery Issues and Support: In the rare event of any delivery issues or concerns, our dedicated customer support team is here to assist you. If you encounter any problems with your order or have inquiries about the delivery, please don’t hesitate to reach out to us. We are committed to resolving any issues and ensuring your satisfaction.
At Raya.co.in, we prioritize the shipping and delivery process to provide you with a pleasant and satisfactory experience. We appreciate your trust in us and strive to exceed your expectations with every order. Should you have any further questions or require additional information, please refer to our FAQs or contact our customer support team.